Legal Notice

Seller: SOSHIOTSUKI Co., Ltd.
Representative: Soshi Otsuki
Address: Heights Taishido 301, 4-17-10 Taishido, Setagaya-ku, Tokyo 154-0004, Japan
Phone: +81 90-3915-7709
Email: info@soshiotsuki.jp
Selling Price: The price displayed on each product page

Additional Charges

Shipping: Japan ¥1,000; China, Taiwan, and South Korea ¥3,500; Hong Kong, Singapore, Thailand, Vietnam, India, the Philippines, Indonesia, and Malaysia ¥4,500; Brazil ¥8,000; United States ¥50,000; other currently eligible destinations ¥6,500. The shipping charge displayed at checkout before purchase applies to the order.

Import charges: International orders may be subject to customs duties, import taxes, VAT, customs clearance fees, brokerage charges, and similar charges. If checkout expressly states that duties or import taxes are included, prepaid, or collected by us, those stated charges are included in the amount paid at checkout. Otherwise, import-related charges are the responsibility of the recipient to the extent permitted by applicable law.

Payment Methods and Timing

Available payment methods may include major credit cards, Apple Pay, Google Pay, and Shop Pay, as displayed at checkout. Payment is processed according to the payment method selected at checkout.

Delivery Timing and Method

Orders are generally dispatched within 1–3 business days after payment has been confirmed and the order has been accepted, excluding weekends and public holidays, unless otherwise stated on the product page or at checkout. Further details are set out in our Shipping Policy.

Cancellations, Returns, Defective Items, and Refunds

Except where required by applicable law, we do not accept cancellations, returns, exchanges, or refunds for change of mind, size preference, ordering mistakes, or similar customer convenience reasons after an order has been placed.

If an item is defective, damaged in transit, or incorrectly supplied, please contact us as soon as reasonably possible, preferably within 7 days of delivery, at info@soshiotsuki.jp. The 7-day contact request does not limit any statutory right that cannot lawfully be waived or shortened.

Where mandatory consumer law grants a right of withdrawal, cancellation, repair, replacement, refund, or other remedy, that statutory right applies. Details are set out in our Refund Policy.