Refund & Return Policy

1. General Policy

Except where required by applicable law, all sales are final. We do not accept cancellations, returns, exchanges, or refunds for change of mind, sizing preference, ordering mistakes, or minor differences in color or appearance caused by photography, lighting, or display settings.

Nothing in this policy limits or excludes any consumer right that cannot lawfully be waived or restricted under the law applicable to your purchase.

2. Defective, Damaged, or Incorrect Items

If an item is defective, damaged in transit, or different from what you ordered, please contact us as soon as reasonably possible, preferably within 7 days of delivery, through our Contact page or at info@soshiotsuki.jp.

Please include your order number, details of the issue, and, where helpful, photographs of the item and packaging.

Where the issue is attributable to us, we will provide an appropriate remedy in accordance with applicable law, which may include repair, replacement, refund, or reimbursement of reasonable return shipping costs.

The 7-day contact period above is intended to help us investigate promptly. It does not limit any statutory warranty, conformity, defective-goods, or other rights that cannot lawfully be limited.

3. Statutory Rights of Withdrawal or Cancellation

If mandatory law applicable to your purchase gives you a right to cancel, withdraw from, or return an online purchase, that right remains available notwithstanding our general no-change-of-mind policy.

For example, where the statutory right of withdrawal applies in the European Union, European Economic Area, or United Kingdom, eligible consumers generally have 14 days after receiving the goods to notify us that they wish to withdraw, subject to applicable exceptions.

Other jurisdictions may provide different mandatory cancellation or return periods.

To exercise a statutory right, please contact us through our Contact page or at info@soshiotsuki.jp, or use any withdrawal method made available on our website.

The applicable deadline, return period, refund timing, and permitted exceptions will be determined by the law applicable to your purchase.

Where required by law, we will refund the purchase price and any standard outbound delivery charge that must be refunded.

Unless the item is defective, damaged, incorrectly supplied, or applicable law provides otherwise, you are responsible for the direct cost of returning the goods.

Where permitted by law, we may reduce a refund to reflect diminished value caused by handling beyond what is reasonably necessary to inspect the nature, characteristics, and functioning of the goods.

4. Exceptions to Withdrawal Rights

Where permitted by applicable law, statutory withdrawal rights may not apply to certain goods, including goods made to the customer’s specifications, clearly personalized goods, or other goods covered by a statutory exception.

Where relevant, any applicable exclusion will be identified on the product page or in another appropriate location.

5. Return Procedure

Before sending an item back, please contact us through our Contact page or at info@soshiotsuki.jp so that we can provide the return address and return instructions.

Please do not send a return without sufficient information for us to identify the order.

However, where applicable law does not permit prior authorization to be required as a condition of return, this procedure does not limit your statutory return or withdrawal rights.

6. Refunds

Approved refunds will be made to the original payment method unless applicable law requires otherwise or the parties validly agree to another method.

Depending on your financial institution or payment provider, it may take additional time for the refund to appear in your account.

We will process any required refund within the period prescribed by applicable law.

7. Contact

Please contact us through our Contact page or at info@soshiotsuki.jp.