Privacy Policy

Last updated: October 3, 2026

SOSHIOTSUKI Co., Ltd. ("SOSHIOTSUKI", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use our online store, purchase our products, create or use an account, contact us, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact and identification information, such as your name, email address, telephone number, billing address, and shipping address.
• Account and order information, such as account details, order history, products purchased, returns, refunds, exchanges, and customer-service records.
• Payment and transaction information. Payment information is generally processed by Shopify and our payment service providers. We may receive transaction status, payment method type, and related records necessary to process and support your order.
• Device and online activity information, such as IP address, browser and device information, cookie identifiers, pages viewed, interactions with the store, and referral information.
• Communications, including messages, inquiries, requests, feedback, and other information you provide when contacting us.
• Marketing and preference information, such as newsletter subscriptions, communication preferences, and cookie or privacy choices.
• Fraud-prevention and security information reasonably necessary to protect customers, transactions, and our services.

We may receive personal information directly from you, automatically through your use of the store, or from service providers that support our business, including Shopify, payment providers, logistics providers, and fraud-prevention services.

2. How We Use Personal Information

We may use personal information to:

• process, accept, fulfill, deliver, return, exchange, cancel, and refund orders;
• process payments and maintain transaction and accounting records;
• provide customer support and respond to inquiries;
• operate and administer customer accounts and our online store;
• communicate service, order, shipping, customs, return, and policy information;
• detect and prevent fraud, abuse, security incidents, and unlawful activity;
• analyze and improve our store, products, services, and customer experience;
• personalize content and, where permitted, marketing;
• send marketing communications where you have consented or where otherwise permitted by applicable law;
• comply with legal, tax, accounting, customs, regulatory, and record-keeping obligations; and
• establish, exercise, or defend legal claims and protect our rights, customers, and business.

3. Legal Bases

Where applicable law requires a legal basis for processing, we process personal information as necessary to perform a contract with you, comply with legal obligations, pursue legitimate interests that are not overridden by your rights and interests, and/or based on your consent. Where processing is based on consent, you may withdraw that consent at any time, without affecting processing that occurred before withdrawal.

4. Cookies and Similar Technologies

We and our service providers, including Shopify, use cookies and similar technologies to operate the store, remember preferences, understand use of the store, improve services, and, where applicable, personalize content or advertising.

Strictly necessary technologies may be used where required to provide the store and its essential functions. In regions where consent is required, non-essential analytics, personalization, or advertising technologies are used only after the required consent has been obtained.

Where available, you can use our cookie banner or privacy preference controls to accept, reject, or manage non-essential technologies and to change your choices later.

5. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to the following categories of recipients:

• Shopify, which provides our ecommerce platform and related infrastructure;
• payment providers and financial institutions involved in processing transactions;
• carriers, logistics providers, warehouses, customs brokers, customs authorities, and other parties necessary to deliver international or domestic orders;
• technology, hosting, security, analytics, customer-support, and communications providers that support operation of our business;
• marketing and advertising providers, but only as permitted by applicable law and your privacy choices;
• professional advisers, such as legal, accounting, tax, insurance, and compliance advisers;
• governmental, regulatory, law-enforcement, judicial, or other competent authorities where disclosure is required or permitted by law; and
• parties involved in a merger, reorganization, financing, sale of assets, or similar business transaction, subject to appropriate protections.

We do not require you to consent to non-essential advertising disclosures where applicable law gives you the right to refuse or opt out. In jurisdictions where certain advertising-related disclosures are legally treated as a "sale", "sharing", or "targeted advertising", you may exercise the applicable opt-out rights through the privacy controls made available to you or by contacting us.

6. International Transfers

Because we operate an international online store and use service providers located in multiple countries, your personal information may be processed or stored outside your country of residence, including in Japan and in countries where Shopify or our other service providers operate. Where required by applicable law, we use or rely on appropriate safeguards or recognized transfer mechanisms for international transfers.

7. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide services, maintain business and transaction records, comply with legal, tax, accounting, customs, and regulatory obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary depending on the type of information and applicable legal requirements. When information is no longer required, we take reasonable steps to delete or anonymize it.

8. Your Privacy Rights

Depending on where you live and subject to applicable law and exceptions, you may have rights to request access to personal information we hold about you, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, data portability, and withdrawal of consent. You may also have rights relating to certain advertising uses or disclosures of personal information.

You may exercise applicable rights by contacting us using the details below. We may need to verify your identity before completing a request. You may also have the right to lodge a complaint with the competent data protection or privacy authority in your jurisdiction.

9. Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe mechanism in the message or by contacting us. Service or transactional communications relating to an order, account, security matter, or legal notice may still be sent where necessary.

10. Children

Our online store is not directed to children. We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information in circumstances where consent or other authorization was required, please contact us.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or other operational reasons. The revised policy will be posted on this page with an updated revision date.

13. Contact

SOSHIOTSUKI Co., Ltd.
Personal Information Protection Manager: Soshi Otsuki
Heights Taishido 301, 4-17-10 Taishido, Setagaya-ku, Tokyo 154-0004, Japan
Email: info@soshiotsuki.jp
Telephone: +81 90-3915-7709