Shipping Policy

1. Dispatch

Orders are generally dispatched within 1–3 business days after payment has been confirmed and the order has been accepted, excluding weekends and public holidays, unless a product page, preorder notice, or checkout information states otherwise.

Delivery dates and transit times are estimates unless we expressly state that a specific delivery date is guaranteed.

2. Shipping Destinations and Charges

We ship only to destinations made available at checkout. Shipping charges are shown at checkout and may vary by destination.

Our current standard shipping charges are: Japan ¥1,000; China, Taiwan, and South Korea ¥3,500; Hong Kong, Singapore, Thailand, Vietnam, India, the Philippines, Indonesia, and Malaysia ¥4,500; Brazil ¥8,000; United States ¥50,000; and other currently eligible destinations ¥6,500.

Shipping rates and eligible destinations may be updated from time to time. The amount displayed at checkout before an order is placed is the amount applicable to that order.

3. Carriers

Orders to the United States are currently shipped via DHL Express. Other eligible international orders are generally shipped via EMS or another suitable carrier selected by us according to the destination and shipping conditions. We may change the carrier where reasonably necessary.

4. Duties, Taxes, and Import Charges

International orders may be subject to customs duties, import taxes, VAT, customs clearance fees, brokerage charges, or other import-related charges.

If checkout expressly states that duties or import taxes are included, prepaid, or collected by us, those stated charges are included in the amount paid at checkout. Otherwise, such charges are not included in the product price or shipping charge and are the responsibility of the recipient to the extent permitted by applicable law.

Any amount assessed by customs authorities or carriers may differ from estimates and is determined by the destination country or region.

5. Customs, Refused Deliveries, and Unclaimed Shipments

Customers are responsible for providing information reasonably required for customs clearance. If a shipment is returned because the recipient refuses delivery, refuses to pay import charges for which the recipient is responsible, fails to complete customs procedures, or fails to collect the shipment, we may deduct our actual reasonable outbound shipping, return shipping, customs, clearance, or similar costs from any amount otherwise refundable, but only to the extent permitted by applicable law.

6. Address Accuracy and Redelivery

Please ensure that the recipient name, shipping address, telephone number, and other delivery information are complete and accurate. If delivery cannot be completed because of incorrect or incomplete information supplied by the customer, reasonable additional shipping or redelivery charges may apply where permitted by law.

7. Delays

Delivery may be delayed by customs procedures, weather, transportation disruptions, carrier operations, public authorities, or other circumstances beyond our reasonable control.

If we are unable to dispatch an order within a time we specifically promised, we will provide any notice, option to agree to a delay, cancellation right, or refund required by applicable law.

8. Risk of Loss or Damage

Risk of loss or damage passes to the customer only at the time permitted by applicable law. Where mandatory consumer law requires risk to remain with us until the customer or a person designated by the customer takes physical possession of the goods, that rule applies.

9. Lost or Damaged Shipments

If your shipment appears to be lost or arrives damaged, please contact us promptly at info@soshiotsuki.jp with your order number and relevant photographs or tracking information. Your statutory rights are not affected.